Close this search box.

Banking Awareness

Cairo Amman Bank offers its clients three types of accounts:

  • Current accounts: they are accounts in which deposits and withdrawals can be made at all times, and the customer does not charge any interest on the deposited amounts. The customer can obtain a number of services through the account such as checkbooks, ATM cards, and automated services, in addition to the ability to choose the account currency (dinars, shekel, dollars, euros).
  • Savings accounts: they are accounts that can be deposited and withdrawn from at all times. Customers cannot obtain checkbooks through the savings account, but the customer can benefit from a number of services through the account such as ATM cards and automated services, in addition to the ability to choose the account currency (dinars, shekels, dollars, euros).
  • Term deposit accounts: they are accounts opened for customers who wish to deposit their money in the bank for a predetermined period through an agreement between the bank and the customer, during which the customer receives interest on the deposited money, which is determined based on the amount and currency of the account and the period for which the customer wants to keep the amount in the account. To obtain the agreed interest at the end of the period, the customer must not withdraw from the account during the agreed period. Otherwise, they can break the deposit and the bank will then calculate the fine for breaking the deposit without affecting the original amount. The account does not receive checkbooks or ATM cards, but it is possible to obtain automated services such as the internet bank to view the account balances and movements, in addition to the ability to choose the account currency (dinars, shekels, dollars, euros).

Cairo Amman Bank offers its clients several types of loans, the type of which is determined based on the purpose of the loan. The following is a simplified definition of the types of loans that can be obtained and granted based on a study of the client’s sources of income and the available guarantees:

They are loans granted to finance the special needs of clients such as education, home furnishing, travel, and other urgent needs. These loans are granted for a repayment period between 6 months and up to 7 years based on the required loan amount and the percentage of installments to the client’s income, which should not exceed 45% of income.

They are loans granted to customers to finance the purchase of a new or used car for personal/commercial use within a repayment period of up to 6 years. This type of loan aims to enable customers to purchase cars in installments, where the bank mortgages the car and pays the rest of its price to the company/agent, and the customers install the amount to the bank during an agreed period in return for interest deducted from the customer’s account.

They are loans granted to clients to finance the purchase, finishing, or construction of a property at a specified financing rate, and with a mortgage guarantee. This type of loan aims to enable customers to purchase real estate in installments, where the bank mortgages the property in favor of the bank and pays the remainder of the property price to the original owner of the property in return for the customer to pay the amount in installments to the bank during an agreed period in return for interest deducted from the customer’s account.

They are loans granted to customers to finance the purchase of lands within a repayment period of a maximum of 10 years. This type of loan aims to enable customers to purchase land and pay the amount in installments to the bank during an agreed period in return for interest deducted from the customer’s account.

These are loans granted to customers to finance the purchase of real estate in areas where a title deed is not available, within a repayment period of up to 12 years.

Cairo Amman Bank offers its customers various cards that ensure that they meet their requirements according to their needs, which are:

  • Debit cards: which is used in cash withdrawals through ATMs, and as an alternative to cash to complete purchases inside and outside Palestine, where the purchase/cash withdrawal amounts are deducted directly from the customer’s account and automatically, according to the available balance in the customer’s account.
  • Credit cards: they are credit cards characterized by their credit ceiling, which gives the customer flexible purchasing power with the ability to pay the value of purchases in installments over a number of months instead of deducting the entire amount immediately. These cards are accepted at more than 24 million stores and ATMs and are also used to complete online purchases and mail orders.

To prevent falling into the trap of fraud, to protect your money from fraudsters, and to ensure that your banking operations are carried out with utmost security and safety, we offer you a number of important tips to take into account when receiving cards from the bank in terms of use and protection.

  • Taking into account not keeping the card and the password in one place, due to the great risks that arise when the card is lost or stolen.
  • Keep your card like cash, and do not leave it anywhere unattended.
  • Change your password to another password that can be remembered easily and avoid numbers that are visible to everyone such as date of birth, serial, or repeated numbers, and never write the password anywhere.
  • The PIN can be changed through the bank’s ATMs for debit cards only.
  • If the customer wishes to change the credit card password, this can be done by submitting a request to change the password at the bank.
  • Do not give out your password to anyone, even if it is just for verification.
  • In the event of the loss or theft of the primary card or any of the sub-cards, immediately call the information center at 701-701-1700 and inform them instantly to have the card suspended and a replacement card issued.
  • Always keep the service center number of Cairo Amman Bank to contact it when needed.
  • The use of the card is restricted to the authorized person whose name is printed on the front side of the card.
  • Never fold your card, and never leave it exposed to sunlight.
  • Please do not place two coded cards face to face.
  • Do not leave your card near cellular devices, television, or any electrical or electronic devices that generate a continuous magnetic field.

You can call us on 00970 2 2977197/2 to block the card and then document this in writing through fax number: 00970 2 2967313.

Information Center No.: 701-701-1700

Customer Care Unit Number: 2977197 2 00970

Regional Administration: 00970 2 2977230

  • Look around and watch your surroundings. If the machine is poorly lit or dim, please use another ATM.
  • If you find any sign of an ATM being tampered with in the exterior, interior fixtures, or wiring, notify the bank and use another ATM.
  • Make sure that the person waiting in the queue for withdrawal cannot see your PIN when entering it to complete the withdrawal transaction.
  • Make sure that the process has been completed perfectly and that your card is in your possession before leaving the ATM. Also, make sure that you have received the money and the receipt for the withdrawal process, and do not leave it at the ATM.
  • If your card is kept in the ATM, call Cairo Amman Bank quickly.
  • Sometimes, individuals impersonating employees offer to help you when you use the ATM to get the password. It is always a good idea to confirm the identity of the person before accepting help.
  • Receive the card after each transaction.
  • Not to lose sight of the card when shopping at stores.
  • Monitor the purchase invoices and receipts after using the card to check the transaction and the amount. If the transaction is not made by you, make sure that all transactions have been canceled before departure.
  • Review the monthly statement that you receive from the bank. If there is any discrepancy, you should inform Cairo Amman Bank within 30 days from the date of the statement.
  • Offers and deals made by the email or internet are very tempting, but not all of them are true. Be careful with these deals, which appear to be true. Do not reveal the card details (card number, issue and expiry date, name on the card, the number of CVV 2—a 3-digit number printed on the back of the card, which is usually required when purchasing through the internet—unless the offer is confirmed).
  • Read all the details and understand the terms and conditions before completing any transaction online.
  • Write down the name, address, and phone number of the company that you intend to deal with.
  • To the extent possible, do not give out credit card numbers over the phone.
  • Do not leave your card in an unsecured place, or even receipts for your transactions, statements, or any document containing card details.

Granting credit is based on the trust that the commercial bank attaches to a person when it places at its disposal a sum of money or guarantees it for a specific period agreed upon between the two parties, and the borrower at the end of it fulfills their commitment, in turn for a certain return that the bank obtains from the borrower represented in interests, commissions, and expenses. Accordingly, a credit history is created for the customer.

  • Credit History:
    It is the record that contains all the customer’s credit transactions with banks and banking institutions, which ultimately constitute a reference for the banks in deciding to approve or reject the customer’s request to obtain facilities or loans.
  • Good Credit History:
    Good credit history is characterized by providing a positive reference for banks to agree to increase the credit ceiling, reduce interest, or modify the conditions required for borrowing, while the customer who does not have a good credit history does not get these benefits.
  • How to build a good credit history:
    To build a good credit record, all instructions issued by the Monetary Authority regarding the method of dealing with checks and financial obligations must be adhered to, as follows:
    Financial commitments:
    • Full commitment to paying due installments on time. Hence, planning for the value of the installment must take into account the size of the income and the emergency conditions that may be faced in the future and throughout the term of the loan.
    • Make the credit limit of your credit card not high so that you do not fall into temptation and incur repayment installments for your withdrawals in amounts greater than your net income.
    • Not getting a lot of credit cards so as not to be confused with payment.
    • Your good credit history should be long to give the bank a better view.
    • Check your credit record at least once a year to discover errors, problems, and defaulting obligations to pay them on time.

According to the instructions of the Palestine Monetary Authority No. (2/2010) dated 31/1/2010 regarding the automated returned checks system, customers are classified within the degrees below depending on the number of checks returned to them during 3 consecutive months and for reasons resulting from the withdrawing customer, and according to the following summary of the classifications:

  • Grade (A) / good client: the client inquired about is good at dealing with checks (there are no returned checks), or that they were previously classified according to the requirements of the system and spent the legal classification penalty period and became eligible again to deal with banks and obtain check papers from the bank.
  • Grade (B) / client on probation: (1-5) checks were returned from the client’s account within a year, and they will default upon returning the 6th check, but they are still qualified to deal with the bank using checks or requesting new checkbooks.
  • Grade (C) / defaulting client: 6-15 checks were returned from the client’s account within a year, and they entered the stage of default in dealing with the bank, and accordingly it is strictly forbidden to give them checkbooks of this classification.
  • Degree (D) / defaulting client: 15+ checks have been returned from the client’s account within a year, and they have entered the stage of default in dealing with the bank, and accordingly it is strictly forbidden to give them checkbooks of this classification.
  • Grade (E) / re-qualified client: the client has spent the legal penalty period for the previous classification degrees or has paid the values ​​of their returned checks within the period granted to them per the instructions of the Monetary Authority and has become eligible to deal again with the bank, where the bank takes the appropriate decision in dealing with them and granting them new checkbooks as it sees fit.
  • Class C (O) Radiant: the client did not use the legal period specified in the instructions to pay the values ​​of the checks returned to their account and remains in this classification for 2 years.
  • Degree of D(R) Radiant: the client has not used the legal period specified in the instructions to pay the returned check values ​​on their account and remains in this classification for 3 years.
  • Insufficient balance.
  • The balance of the withdrawer is restricted for legal reasons.
  • More than one date is written on the check.
  • Correction (modification) needs a signature.
  • Signature difference.
  • Not giving any check to be used by another person or allowing them to use it because the information printed at the bottom of the checks is specific to the account for which the checkbook was given.
  • It is not permissible to cross out or change the information printed at the bottom of the check.
  • The checkbook and papers must be kept in a safe place. In the event of losing a checkbook or a check, you must inform the bank immediately, bearing in mind that the bank is not responsible for the consequences that may result from the loss of checks.
  1. Change the password when you receive the credit card from the bank, through your bank’s ATM.
  2. When issuing a debit card immediately from the branch, set the password yourself and do not ask the employee to enter the password for you.
  3. Sign the back of the new card immediately after receiving it from the bank (on the white strip).
  4. When entering the card password upon purchase from any point of sale, try to enter the number privately.
  5. Make sure that the value of your purchase exactly matches the amount that will be charged to your account, by comparing the invoice with the receipt issued by the machine.
  6. Make sure that you get your card back after completing your purchase from the store.
  7. Change the ATM PIN at least once a month, or whenever necessary.
  8. Keep the password for your card private, and when necessary, keep it in a safe place without clearly indicating that it belongs to your electronic card.
  9. Avoid writing the card PIN on a piece of paper and placing it in your wallet where the electronic card is located.
  10. Do not disclose your card password to anyone, for whatever reasons.
  11. Avoid placing easily identifiable passwords (e.g., 1111, 1212, 1234, etc.).
  12. Notify the bank immediately when the card is lost or stolen, or when it is used by third parties.
  13. Make sure that you are subscribed to the SMS service to receive messages every time a withdrawal or purchase is made using electronic cards, and thus you will be alerted immediately of any fraud that may occur on your card (SMS can be activated on both debit and credit cards separately).
  14. If you receive an SMS stating that a withdrawal or purchase transaction has been executed on the card that was not made by you, immediately stop the card through the mobile banking application or by calling the public services center at 701-701-1700, then notify the bank/your branch.
  15. If you change your phone number, go to your branch as soon as possible to update your data to ensure that you continue to receive text messages about your account transactions.
  16. Be wary of any party that sends you via email or fraudulent and unreal web pages that ask you to disclose your data, information about your bank accounts, or the password of your electronic card.
  17. Keep the card in a safe place where it will not be scratched, bent, or exposed to alcohol or electromagnetic radiation.
  18. Do not let any store employee from which the purchase was made be alone with your electronic card, and do not allow them to photocopy it or write its number and/or the CVV number on the back of the card that is used when making online shopping.
  19. Avoid online shopping from suspicious websites.
  20. Be sure to deal with sites that provide the 3D Secure OTP service when shopping online, and it is not preferable to deal with sites that do not provide this service.
  21. Keep the receipts of the purchases you make on your card and review and check them with your monthly account statement that you receive from the bank at the start of each month. If you do not receive your monthly statement, inform your branch directly, or compare it directly through the application of the mobile banking system.
  22. When you review your account statement and notice or suspect any fraud or errors in the purchases/withdrawals that you have made or not made, contact your branch directly or call 701-701-1700 to report any errors in your account.
  23. Check your credit card periodically to ensure that it is not lost, and always check the validity date of the card.
  24. When making an ATM withdrawal, do the following:
    • Do not enter the card PIN openly, use your other hand to cover the fingers of the hand entering the PIN.
    • Make sure you take the card back after completing the withdrawal process.
    • Avoid the process of withdrawing from ATMs at night.
    • While you are using the teller, look around and behind you through the mirror installed on the teller to make sure that there are no suspicious people around you.
    • Do not withdraw from the teller if you suspect the presence of a suspicious person(s) around the teller.
  25. Inform the bank immediately if you suspect that there are any odd objects on the ATM you are using (such as hidden cameras, forged keyboards, devices attached to the card reader slot, or any other odd devices).