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Contact Center

Contact Center

Cairo Amman bank provides contact center services in the highest technical standards, our valued customers are able to obtain directly many banking services without the need to refer to branches by calling our bank’s contact number: 1700701701 Or 0097022977101.
You can reach us 12/7.
Friday working hours: 10:30 AM- 6:00 PM

Ramallah – Palestine
P.O. Box 1870, Ramallah, Palestine
E-mail: [email protected]

Tel: +9702 2977230 | Fax: +9702 2979748
Call Center: 1700 701 701
To call from outside Palestine: +9702 2977101

 Contact center services include:

  • Stop any of customer’s cards (credit cards, debit cards)
  • Activate temporary stopped debit card
  • Resend the pre-established PIN of the debit card only (as a text message) to the customer’s mobile number approved by the bank
  • Inquiries about cards balances ( Outstanding, available)
  • Inquiries about Credit Cards payments
  • Activate/stop the limit of internet on (debit card and credit cards)
  • Manage debit card accounts only (add / cancel / change a primary account)
  • Inquiries about all banking products and services
  • Inquiries about account balances and transaction
  • Inquiries about all kind of accounts
  • Branches and ATM’s network
  • Request cheque book
  • Send the IBAN and SWIFT code

What is a contactless payment?

Contactless payment is payment method using a debit, credit and prepaid cards through POS machines and ATMs provided the NFC near-field communication technology that powers contactless payments through a type of radio frequency identification (called RFID) and it doesn’t require any physical contact between the customer’s card and the POS or ATMs. NFC transactions take place over a specific radio frequency that enables the card to communicate with the payment reader when they’re close together (usually 10 centimeters or less) with no need to use the pin code of the card.

What are the cards that provided with NFC technology?

  • Cairo Amman Bank standard debit MasterCard
  • Cairo Amman Bank World, Titanium and Standard for Business credit cards MasterCard

What are the accepted payments using NFC technology?

  • Using Contactless payment service on POS using ATM cards:
    • 50 JOD or less ( or equivalent in other currencies) maximum amount per transaction with no pin code required
    • Above 50 JOD (or equivalent in other currencies) per transaction pin code required.
  • Using Contactless payment service on ATMs:
    • Pin code required for all transactions/amounts.

General Security tips when handling Card’s PIN:

  • Don’t share your PIN with anyone and keep it private at all times. We’ll never ask you to send us your PIN via email, SMS, or even in person
  • Memorize your PIN and never write it on your card or place it in your wallet
  • Shield the keypad from view whenever you enter your PIN on the POS machines.
  • If you believe someone has stolen your PIN, Stop your card instantly.
  • If you receive a message with a transaction that you didn’t make, stop your cards immediately through CAB mobile banking or call CAB contact center 1700-701-701.