• Card: A credit, debit or prepaid card issued by Cairo Amman Bank to the customer, which is not expired, blocked, suspended or canceled.
• Customer: A holder of the bank account related to the Cairo Amman Bank card, or the holder of card account issued by Cairo Amman Bank.
• Device: Includes but is not limited to a smartphone, tablet, smart watch, or any other device compatible with the wallet system, which Cairo Amman Bank determines being eligible to register Cairo Amman Bank cards to be used in the wallet system.
• Wallet: the mobile payment and digital wallet service created by third party wallet providers which enable the users to make payments using certain Devices and Cards registered on such Devices.
• Passcode: the secret code which is required to unlock a Device, including a password, passcode, pattern or biometric identifier (as the case required).

The Customer can add his/her Cairo Amman Bank Cards to the Wallet by following the instructions of the Wallet provider. Only Cairo Amman Bank cards specified by the bank are eligible to be added to the wallet. If the card or account is not performing well, the card will not be eligible for wallet registration. When a Card is added to the Wallet, the Wallet will allow the Customer to use the Card to make transactions at locations where the Wallet is acceptable. The wallet may not be accepted in all places that accept Cairo Amman Bank cards.

The customer shall contact the Wallet provider to know how to remove his/her Card from the Wallet. Cairo Amman Bank can also block the card in the wallet at any time based on the customer’s request

• Cairo Amman Bank will not be liable for any loss which the Customer incur  by using the wallet system, unless the direct cause is gross negligence and/or willful misconduct by the bank.
• In the event of fraud, loss or theft of the device, the customer is obligated to immediately report such loss or theft to the bank, in addition to other parties such as the telecommunications service provider and others. Based on that notification, the bank will arrange to stop all wallet transactions for the cards. However, the customer will be able to continue using the regular plastic card for all those cards are registered. The Customer hereby indemnifies the Bank for any claims, costs, fees or losses incurred in connection with any transactions affected by the use of the Customer’s device before the Customer informs the Bank of the fraud, loss or theft or requests the Bank to stop the Card.
• The Bank reserves the right, at its sole discretion the right to refuse to authorize any transaction if it suspects that there is a breach of the Terms of Use or fraudulent or an illegal activity has occurred.
• When adding a card to the wallet system, the bank collects certain information from the customer to verify the customer’s identity in order to enable the customer to use the card and facilitate subscription to the wallet.
• The Bank also requests certain account information relating to each card that the customer chooses to use with the wallet system, including the latest transaction data, but not the entire card account number. The Customer hereby agrees that Bank may periodically collect and use technical data and related information, including, but not limited to, technical information about the Customer’s Device to facilitate updates of the services. The Bank may use this information to improve its products or provide services or technologies as long as they do not personally identifies the customer.
• The customer may receive notifications from the wallet system indicating card account activity. If the customer does not want to receive notifications, he/ she can turn them off within the device notification settings or the wallet application settings.
• The customer shall cooperate with the Bank in any and all investigations and work to use any procedures related to anti-fraud or other as provided by the Bank.
• The customer is solely responsible for the protection of his cards, wallet transactions and any other information on his/her device in the event of loss or sale of the device to any other party or person.
• In the event of a breach of the confidentiality of the device or passcode, the customer shall be fully and solely responsible and bear all fees, costs, losses and damages that arising from such breach. In the event that the customer discloses the passcode intentionally or unintentionally, he/she shall indemnify the Bank for any unauthorized payment, fees, costs or losses and any transaction affected by such breach.
• If the customer has any queries, disputes or complaints about the wallet, please contact the wallet service provider using the information provided to you by the supplier. if the customer has any questions, disputes or complaints about the card, he/she can contact the bank immediately using the number printed on the back of the card
• The passcode  is considered a signature and acknowledgment by the customer of his/her approval to subscribe, enter and/or agree to implement any requests, services or transfer orders. It doesn’t accept any claim that the passcode has been published and used by another party, or the claim that the customer did not request any of the available services.

Cairo Amman Bank has the right to terminate and change these terms of use, or add or delete any of the clauses in these terms of use, at any time. The applicant cannot change these terms, but these terms of use enable him or her to remove all cards from the wallet at any time.

The customer accepts and understands that it is his/her responsibility to understand and read the bank’s website’s updated terms of service. He/she is not entitled to file any claim against the Bank due to the failure to send him/her notice or to agree to the changes made to the Terms of Use by the Bank. The bank has the right to make these amendments from time to time without the need to obtain the customer’s consent.

Cairo Amman Bank is not the provider of the wallet, and it is not responsible for providing the wallet service to the authorized person. The Bank is only responsible for providing the information securely to the Wallet Provider to enable the Card to be used in the Wallet. The Bank is not responsible for any failure of the Wallet or the inability to use the Wallet for any transaction. It is not responsible for the performance or non-performance of the wallet provider or any other parties regarding any agreement you enter into with the wallet service provider or related third party relationships that may affect the use of the wallet and will not be liable to the customer for such failure or the performance of the wallet provider.

The customer agrees to receive emails and notifications from Cairo Amman Bank regarding his/ her cards and wallet. The customer agrees that Cairo Amman Bank can contact the customer by e-mail, SMS or by mobile phone registered on his/her account.  It may include contact addresses of companies that do business on your behalf to service accounts. The customer undertakes and pledge to update his/ her contact information registered with us as soon as it is changed, and the bank does not bear any responsibility resulting from the customer’s failure to update the information and inform the bank thereof.

The Card’s virtual presentation is authorized for use by the customer only in accordance with the terms of use. The Bank reserves all rights of third parties expressly granted to the authorized person.

The Customer is granted a non-exclusive, non-sub licensable, non-transferable, personal and specific license to install and use codes and other credential information associated with the Card to make payments with the Device only in accordance with the Terms of Use. The license is limited to use on any device you own or control as authorized under any applicable third party agreements.

The customer shall not rent, lease, lend, sell, redistribute or sublicense any right to use any card credentials in the wallet system.

The customer hereby agrees that the virtual representation of the card in the clearing system or the credential information may be updated or improved without notice. The Bank may at any time, at its sole discretion and without prior notice, expand, reduce or suspend the card or any commission transactions allowed using the card with the wallet system.

These Terms of Use are only between the Bank and the Customer. Third party services including the wireless carrier and other applications or websites integrated into the wallet system may have their own third party agreements. You may be subject to such third party agreements when you provide such third parties with personal information in order to use their services, visit their applications or websites, or as otherwise governed by the current circumstances. The Bank shall not be liable for the security, accuracy, correctness, suitability or any other element of the content or functionality of the products or services of any third party. It is the customer’s responsibility to read and understand any third party agreements before adding or using the card through the wallet system.

The terms and account agreement that governs the customer’s card does not change when his/her card is added to the wallet. Simply the customer wallet provides another way to make your purchases using the card. Any interest, fees or charges applicable to the Customer’s Card will also be applicable when he/she uses the Wallet to access his/her Card. The Wallet Service Provider and other third parties such as wireless carriers or data service providers may charge fees as specified by the bank and the Customer shall bear such fees without any liability from the bank

Cairo Amman Bank will not be responsible for and the bank does not provide any support or assistance for any third party device, software, products or other services. If there are any matters or questions regarding a third party product or service, including matters related to the operation of the device, please contact the third concerned in accordance with that third party’s procedures for customer support and assistance.

These Terms and provisions shall be governed by the laws of the State of Palestine and subject to the jurisdiction of the competent courts of Ramallah. Notwithstanding the foregoing, the Bank may choose court, whether inside or outside Palestine, at its sole discretion and determination to consider any dispute arising out of or related to the interpretation or application of these terms and conditions, or the use of the service in accordance with the laws and legislation in force in Palestine.  The customer lapse his/her right to exchange judiciary notifications.

1. The customer shall be solely responsible for maintaining the security and safety of the device, the confidentiality of locking the device, PIN code, passcode, other means of accessing the wallet, card credentials, or any personal or other payment information regarding the device when sharing the device and/or means of access with any person, who may be able to use the cards and access to personal and payment information available in the wallet system. The customer must maintain the security and integrity of the device and personally identifiable data with the same keenness to protect his/her cash, checks, debit card or his/her credit, and other PIN and passwords.
2. The terms and account agreement that governs the customer’s card does not change when his/her card is added to the wallet. Simply the customer wallet provides another way to make your purchases using the card. Any interest, fees or charges applicable to the Customer’s Card will also be applicable when he/she uses the Wallet to access his/her Card. The Wallet Service Provider and other third parties such as wireless carriers or data service providers may charge fees as specified by them and the Customer shall bear such fees without any liability from the bank.